The Future of Conversational UI Belongs to Hybrid Interfaces by Tomaž Štolfa The Layer Knowing the context of conversations is what will enable you to design great experiences for your CUI. Conversational interfaces are an effective way for companies to have a round-the-clock online customer service and marketing, particularly for businesses with an international footprint. […]
Categorie: Artificial intelligence
Contact Centre AI: How the Artificial Intelligence Call Center is Transforming Customer Service
AI customer service: Use cases, benefits and how to start These instances are a sobering reminder of the importance of data security and privacy, especially as call center technology continues to leap forward. Natural language processing, or NLP, is like a bridge that allows computers to understand and interpret human language. Think of it as […]